There’s a hard drive in there, along with a keyboard, a CD-ROM drive and a cell phone. There are two motherboards—the one that originally failed as well as the defective replacement I received from the manufacturer.
The broken products are all wrapped and packaged, ready to return to the manufacturer. But here’s the problem. The same technology that allows me to track a shipment in real time by phone or Internet precludes me from scheduling return package pick-up. Continue reading