Passenger Pain vs. Profit at Spirit Airlines

Spirit Airlines (Nasdaq: SAVE) — better known to anyone who has ever flown it as a bus with wings — doesn’t go out of its way to impress its customers. The airline has taken the concept of nickel and diming passengers to death to a whole new level with fees for just about everything beyond a seat, from carry-on luggage to boarding passes to a cup of water during a flight.

You have to pony up $3 if you want the flight attendant to hand you a drink, and I’m not talking Coke, Pepsi, or even coffee. Spirit charges for basic H2O, unless you’re willing to pour it yourself from the tap in the aircraft bathroom, or you have the patience to accept a free cup of ice and wait for it to melt. Read more…

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